top of page

Refund Policy

Springs of Water Continence Care Services
Effective Date: [Insert Date]

At Springs of Water, we are committed to providing compassionate and high-quality continence care services. We understand that circumstances may arise where a refund is requested. This Refund Policy outlines the conditions under which refunds may be issued.

By purchasing or booking our services, you agree to the terms outlined below.

1. Services Refund Policy

1.1 Cancellations with Notice

  • If you cancel a booked service at least [Insert, e.g., 24 hours] before the scheduled appointment, you are eligible for a full refund or may reschedule your appointment at no additional cost.

1.2 Late Cancellations and No-Shows

  • Cancellations made less than 24 hrs before the appointment, or failure to attend without notice, may result in:

  • No refund, or

  • A cancellation fee equal to 5% of the service cost.

  • Exceptional circumstances (e.g., medical emergencies) may be considered at management’s discretion.

2. Prepaid Packages and Programs

  • If you purchase a prepaid care package or program, refunds are generally not available once services have commenced.

  • If you request a refund before services begin, you may be eligible for a full or partial refund, minus any administrative or processing fees.

  • For partial use of a prepaid package, refunds are calculated based on:

  • The full price of services already used (not discounted bundle rates)

  • Less any administrative fee (if applicable).

3. Product Sales (If Applicable)

If you also sell continence care products:

  • Refunds for physical products are accepted within 45 days of purchase if:

  • The item is unopened, unused, and in its original packaging.Proof of purchase is provided.

  • Due to hygiene and safety reasons, opened or used products are non-refundable unless faulty.

  • Faulty items may be exchanged or refunded in compliance with consumer protection laws.

4. Method of Refund

  • Approved refunds will be issued via the original payment method.

  • Please allow 5-10 for the refund to be processed after approval.

  • If the original payment method is unavailable, an alternative method may be offered.

5. Non-Refundable Situations

Refunds are not available for:

  • Services already rendered

  • Missed appointments without appropriate notice

  • Dissatisfaction based on factors outside of our control (e.g., personal preference where services were properly delivered)

  • Changes in personal circumstances

6. How to Request a Refund

To request a refund, please contact us at:

Springs of Water
Email: springsofh20@gmail,com
Phone:0404993014

Include your name, appointment details, reason for the refund request, and any supporting documentation.
We aim to respond to refund requests within 3 business days

7. Changes to This Refund Policy

We may update this Refund Policy from time to time. Changes will take effect once posted on our website or communicated to clients directly.

bottom of page